Returns & Refund Policy

Our Commitment: At UNIVERSALEASE, we are committed to the quality of our products. We encourage you to use them for at least 14 days to fully appreciate their design and functionality. If, however, you find the product to be damaged or not working upon arrival, please contact us within the 30-day money-back guarantee period at support@universalease.com for assistance.

Cancellation Policy: Should your plans change, you may cancel your order within 5 hours of placement. After this period, we may not be able to accommodate your cancellation as the order may have entered the processing stage. Cancellations made within the 5-hour window will be refunded within 7 - 14 business days.

30-Day Satisfaction Guarantee: Refunds or replacements are considered only for items with functional issues or damages. We recommend using our products for a minimum of 14 days to adapt to and appreciate their features.

Product Condition Eligibility for Return: Only products that are in their original condition, unused, and in their original packaging are eligible for a return consideration if they are found to be damaged or non-functional upon arrival. To initiate a return, please contact us at support@universalease.com with your Order Number and the Name and Email Address used for the purchase.

Damaged Items: If your item arrives damaged or non-functional, report it within 48 hours of receipt by emailing support@universalease.com with a clear photo of the damage or a description of the malfunction. We'll assess the situation and respond with eligibility for a replacement or refund at no extra cost.

Shipping and Delivery: While we aim for prompt delivery, delays can occur due to external factors beyond our control. UNIVERSALEASE is not liable for lost, stolen, or delayed packages once they have left our facility. Any shipping or delivery issues should be addressed directly with the courier.

Policy Updates: Our Return & Refund Policy may be subject to change. We advise customers to review it regularly before making a purchase. Continued use of UNIVERSALEASE products after any policy updates implies acceptance of the new terms.