Shipping Information
Enjoy Free Shipping: We at UNIVERSALEASE are delighted to offer free shipping on all orders, enhancing your shopping experience with us.
Order Processing Times: Our processing time ranges from 1-3 business days to dispatch your order. During peak periods like holidays, this may extend up to 7 business days.
Estimated Shipping Times: The delivery time for your package starts once it's dispatched, varying by location.
- 🇺🇸 USA: 8 -10 business days (Note: Remote areas, including Hawaii and Puerto Rico, may take 8-25 days)
- 🇦🇺 Australia: 10-14 business days
- 🇨🇦 Canada: 8-10 business days
- 🇬🇧 United Kingdom: 8-10 business days
Please be aware, during peak times and holidays, shipping carriers may experience delays beyond our control. Additionally, international shipments can face customs delays.
Order Changes and Shipping Details: Accuracy in shipping details is critical. Inaccurate information can cause delays or cancellations. We will reach out via email within 3 business days for address verification if needed. Orders may be canceled without a timely response.
Correction Window: For any changes to your order, including product selection, quantity, or shipping details, please contact us at support@universalease.com within 5 hours of placing your order. This is a critical period during which we can most effectively accommodate such changes.
While we strive to accommodate your requests, please understand that we cannot guarantee adjustments after this 5-hour window due to the rapid processing of orders. This policy applies to modifications in both the contents of your order and the shipping details provided.
Delayed Delivery: We aim for timely delivery, but external factors like courier issues or severe weather can cause delays. We will inform you promptly of any such occurrences. Note that UNIVERSALEASE isn't liable for delivery delays outside our control.
Package Security and Lost/Stolen Packages: While we take every measure to ensure secure delivery, UNIVERSALEASE cannot be held responsible for packages lost or stolen after delivery. We recommend choosing a secure delivery location. In case of any delivery issues, contact us at support@universalease.com. We'll assist with the courier and explore possible solutions, although our capacity to offer replacements or refunds for stolen packages is limited.
Policy Updates: UNIVERSALEASE reserves the right to modify this Shipping Policy. We advise customers to review the policy regularly. Continued use of our products signifies acceptance of this Shipping Policy and any updates.
Contact Us: For any further questions or information, please don't hesitate to contact us. We're dedicated to ensuring a smooth and enjoyable shopping experience.